News

In December 2023 the surgery: Received 11,071 incoming calls 7750 of these calls were answered within 2 minutes. 1716 patients abandoned their call before it could be answered. Our Prescription … [continue] How we helped you, January 2024

In December 2023 the surgery: Received 8266 incoming calls. 5935 of these calls were answered within 2 minutes. 1069 patients abandoned their call before it could be answered. Our Prescription … [continue] How we helped you, December 2023

Sometimes, your GP is not always the appropriate service for your health problem and there may be better services to help you with advice and treatment. If you are unsure … [continue] What is the best NHS service for my problem?

In October 2023:   TELEPHONE CALLS: We received 10,425 incoming calls to the surgery. 7735 of these calls were answered by the reception team within 2 minutes. 1261 patients hung … [continue] How we helped you in October 2023

When you contact your surgery, you will be treated fairly, regardless of the contact method you choose. if you choose to contact your surgery by telephone, calls will be answered … [continue] What to expect from your local surgery

How we helped you in June: TELEPHONE CALLS: In June we received 5757 incoming calls to the surgery. 3184 of these calls were answered by the reception team within 2 … [continue] Surgery Statistics – June 2023

In April 2023 the surgery dealt with the following: Our reception team received the following number of telephone calls: Our prescription clerk issued: Our clinicians dictated and our secretaries typed … [continue] Surgery Statistics – How we helped you in April 2023

PRIVACY NOTICE – COVID 19 BOOSTER VACCINATION PROGRAMME With the ongoing risks posed by COVID-19 and the availability of a vaccine to protect Wales’s most vulnerable citizens (as identified by … [continue] Spring 2023 Covid Booster Programme – Privacy Notice

The surgery will be closed on Good Friday, 7th April and Easter Monday, 10th April. If you need to see a doctor urgently during this period, please contact the Out … [continue] Easter Opening Hours & Pharmacy Availability

In December 2022 TELEPHONE CALLS:  Trosnant Lodge Surgery received 39,081 incoming telephone calls. Of those calls, 11,829 calls were answered within 2 minutes. 5,722 patients abandoned the call before it … [continue] How we helped you in December 2022

What is changing? If your medicine is ordered on your behalf from your pharmacy, you will now need to order it from the surgery. Your prescription requests will now be … [continue] IMPORTANT CHANGES TO THE WAY YOU ORDER REPEAT PRESCRIPTIONS

The doctors and staff of Trosnant Lodge would like to reassure our patients that the surgery is open and we are still treating patients. Between the 1st January and 31st … [continue]

Between 1st May 2020 and 30th September 2020 Trosnant Lodge and North Road Surgeries have completed the following….   Face to Face appointments with a Doctor or Advanced Nurse Practitioner: … [continue] How we have helped you

NORTH ROAD UPDATE: North Road Surgery has now re-opened for limited, pre-booked nursing appointments. Please DO NOT attend the surgery if you do not have an appointment. Please contact us … [continue] Covid-19 Update August 2020

If you are attending an appointment at the surgery we would be grateful if you could please follow the following advice: Please come alone to your appointment where possible. Please … [continue] Attending an appointment?

IMPORTANT NOTICE North Road Surgery will be temporarily closing from week commencing 23rd March 2020. Prescriptions will need to be ordered at Trosnant Lodge, via My Health Online, via email … [continue] Coronavirus Covid-19 Update 17th March 2020

Please do not visit the surgery at any point if you are showing any signs of the Coronavirus. The below link will give you all the up-to-date information and guidance … [continue] Coronavirus Information

The 111 service is being rolled out across Wales from 13th August 2019.  This will replace the current NHS Direct Wales and GP Out of Hours service.  Patients can call … [continue] Phone 111

Following a Practice Boundary Review, Aneurin Bevan University Health Board has informed us that the practice boundary relating to Croesyceiliog will be amended with effect from 1st October 2016 for all … [continue] Practice Boundary Review

Choose well for urgent eye problems Looking after your eyes is just as important as looking after the rest of your body. If you get an eye injury it’s important … [continue] Choose well for urgent eye problems