Trosnant Lodge

Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with ... [continue] Access to medical records

Complaints policy

Should you feel dissatisfied with a member of the practice team or the practice as a whole please tell us. In the first instance you should endeavour to resolve the ... [continue] Complaints policy

Email form

Enquiries by e-mail are only for non urgent matters. The email account is not constantly monitored. Treatment and health related enquiries should not be submitted via the enquiries e-mail address. ... [continue] Email form


OUTSIDE ‘NORMAL OPENING HOURS’ If you have a life threatening emergency please ring 999 With effect from Tuesday 13th August 2019 –  if surgery is closed and you require urgent ... [continue] Emergencies

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by bringing along your NHS medical card ... [continue] How to register

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Patient Self Referral Services

There are many self-referral services available to patients in Torfaen.  You can arrange to be seen by these services without seeing or speaking to a clinician first. Please click the ... [continue] Patient Self Referral Services

Practice boundary

Please contact the surgery for further information on the area covered by the practice.

Privacy Notice

The Privacy Notice explains why the GP practice collects information about you and how that information may be used. Health care professionals who provide you with care maintain records about ... [continue] Privacy Notice

Private Fees – Information

Patient Guide for Non NHS or Private Work Fees Why do I have to pay? The NHS provides most health services to people free of charge, although there are some ... [continue] Private Fees – Information

Updating your details

If you change name, address or telephone number, please let our receptionists know as soon as possible via the contact us link on the website or by emailing If ... [continue] Updating your details

Useful Websites

Sexual Health – My Health Online – Choose Pharmacy & The Common Ailment Scheme – For information about urinary tract infections: Females under 65 – All ... [continue] Useful Websites

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their ... [continue] Violent or abusive behaviour

Website Cookies – Information for Patients

What are cookies? A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website.  Cookies are used by many ... [continue] Website Cookies – Information for Patients

Date published: 8th October, 2014
Date last updated: 22nd October, 2014