Patient Information

Here you can find out how to register at our practice and read other important information for patients.

You can find out more by clicking on the links.

Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with...

Appointments

Most of our surgeries are by an appointment only system. Appointments can be booked by telephoning the surgery or contacting us via the communication form on this website. You are...

Complaints policy

Should you feel dissatisfied with a member of the practice team or the practice as a whole please tell us. In the first instance you should endeavour to resolve the...

Email form

Enquiries by e-mail are only for non urgent matters. The email account is not constantly monitored. Treatment and health related enquiries should not be submitted via the enquiries e-mail address....

Emergencies

OUTSIDE ‘NORMAL OPENING HOURS’ If you have a life threatening emergency please ring 999 With effect from Tuesday 13th August 2019 – if surgery is closed and you require urgent...

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. You can register by bringing along your NHS medical card...

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and...

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your...

Patient Self Referral Services

There are many self-referral services available to patients in Torfaen. You can arrange to be seen by these services without seeing or speaking to a clinician first. Please click the...

Practice Activity Data - How We Help You

Here you will find the surgeries activity data each month. This shows all of the patient activity in practice and what our staff have been doing to assist and help...

Practice boundary

Please contact the surgery for further information on the area covered by the practice.

Privacy Notice

The Privacy Notice explains why the GP practice collects information about you and how that information may be used. Health care professionals who provide you with care maintain records about...

Private Fees - Information

Patient Guide for Non NHS or Private Work Fees Why do I have to pay? The NHS provides most health services to people free of charge, although there are some...

Updating your details

If you change name, address or telephone number, please let our receptionists know as soon as possible via the contact us link on the website or by emailing enquiries.w93055@wales.nhs.uk. If...

Sexual Health – https://www.wales.nhs.uk/sitesplus/866/page/60995 My Health Online – https://www.myhealthonline-inps2.wales.nhs.uk/login Choose Pharmacy & The Common Ailment Scheme – https://www.choosewellwales.org.uk/sitesplus/documents/994/Minor%20Ailments%20Services_Leaflet_English.pdf For information about urinary tract infections: Females under 65 – https://www.rcgp.org.uk/clinical-and-research/resources/toolkits/-/media/85AAD1D4DDEF455A85E0416C3BB714AE.ashx All...