Trosnant Lodge

Complaints policy

Should you feel dissatisfied with a member of the practice team or the practice as a whole please tell us. In the first instance you should endeavour to resolve the matter amicably by speaking with the person/s involved or the practice manager. However, we realise there are occasions where this is not possible or practicable or the matter in question is of a delicate nature. We would kindly request you put your grievance in writing to the practice manager. An acknowledgement will be sent to you and a review of your grievance carried out. This may include arranging a meeting with the person/s involved and yourself. We will inform you in writing of the results of our review or investigation.

Should you remain dissatisfied with the review or outcome, you can refer your complaint by e-mail to : Putting Thing Right.ABHB.wales.nhs.uk ; by  telephoning the Customer Contact Centre on 01495 745656 or in writing to Chief Executive, Aneurin Bevan Health Board, St Cadoc’s Hospital. Lodge Road, Caerleon, Newport, NP18 3XQ

We sincerely hope you never have reason to raise a concern, however please inform us if you do.

Similarly, we welcome your suggestions and comments on practical ways to improve our service to patients.

Date published: 10th October, 2014
Date last updated: 9th July, 2015