How we helped you, January 2024 – Trosnant Lodge Medical Practice

In December 2023 the surgery:

Received 11,071 incoming calls
7750 of these calls were answered within 2 minutes.
1716 patients abandoned their call before it could be answered.
Our Prescription Clerks and Clinicians prescribed 20,501 medications to patients.
219 referrals were made to Secondary Care services for patients needing specialist care.
167 patients had a FIT note (or sick note) from one of the GP’s.
406 emails or letters were sent to patients and 1742 SMS text messages were sent to patients.
We received 2151 emails or electronic requests.
4806 appointments were booked for patients.
342 of these appointments were not attended without cancellation. Please ensure that you cancel any appointments you are unable to attend so that they can be offered to another patient.