How we helped you, December 2023

In December 2023 the surgery:

• Received 8266 incoming calls.
• 5935 of these calls were answered within 2 minutes.
• 1069 patients abandoned their call before it could be answered.
• Our Prescription Clerks and Clinicians prescribed 17,949 medications to patients.
• 163 referrals were made to Secondary Care services for patients needing specialist care.
• 48 patients had a FIT note (or sick note) from one of the GP’s.
• 312 emails or letters were sent to patients and 331 SMS text messages were sent to patients.
• We received 1951 emails or electronic requests.
• 3486 appointments were booked for patients.
• 257 of these appointments were not attended without cancellation.  Please ensure that you cancel any appointments you are unable to attend so that they can be offered to another patient.