Trosnant Lodge

How we helped you, December 2023

In December 2023 the surgery:

  • Received 8266 incoming calls.
  • 5935 of these calls were answered within 2 minutes.
  • 1069 patients abandoned their call before it could be answered.
  • Our Prescription Clerks and Clinicians prescribed 17,949 medications to patients.
  • 163 referrals were made to Secondary Care services for patients needing specialist care.
  • 48 patients had a FIT note (or sick note) from one of the GP’s.
  • 312 emails or letters were sent to patients and 331 SMS text messages were sent to patients.
  • We received 1951 emails or electronic requests.
  • 3486 appointments were booked for patients.
  • 257 of these appointments were not attended without cancellation.  Please ensure that you cancel any appointments you are unable to attend so that they can be offered to another patient.